6 key responsibilities of the 108 emergency caller
- Where the call is placed from. (district / taluka /city / town / exact location / landmark)
- The type of emergency
- The number of people injured and the condition of the injured
- The caller's name and contact number – for location guidance if required
Pre-hospital care or ALS or Advance Life Support is expected to be given to patients being transported to the nearest hospital. We all assume that the 108 ambulance is well equipped to handle a variety of emergency situations and comes with well trained and empathetic driver and paramedic.
The service is normally free to patients.
- You are a vital support person to the first-responder already attending to the victim, you may act as a vital support person and listen to his/her instructions. Understand very clearly what kind of first aid from the Advanced Life Support (or ambulance) is required. Sometimes AED (Automated External Defibrillator) equipment may be required and you may want to communicate that when you call the emergency room. I don't know if 108 provides AED - this must be validated.
- Do not panic: Stay calm and move away from busy traffic or noisy area to ensure the emergency room operator can hear you clearly.
- Quickly gather knowledge to guide: assess the nature of the accident and the victims condition, the location of the accident (good idea about the geography and the access roads to give directions to the ambulance driver), what type of emergency situation and how many people are affected. More than one ambulance may be required in some of the nasty accidents involving multiple people.
- Communicate confidently and clearly: You play a very crucial role as a caller who will connect the emergency services team with the accident team in getting the best and quickest assistance during the Golden Hour period.
- Assist the first-responder after the call: Once the call is completed - you may assist the first-responder or control the crowd or even the traffic (you can shout and ask them to move away or give way to the ambulance arriving) or assist in handling the victim.